Client Success Director (Public Sector)

TL;DR

Client Success Director (Public Sector): Leading a team to manage and grow B2B relationships within the public sector for a global wellness platform with an accent on retention, revenue growth, and strategic account management. Focus on implementing ROI narratives for C-suite stakeholders, driving AI adoption within the team, and ensuring compliance with Brazilian public sector legislation.

Location: Hybrid in São Paulo, Brazil. Flexible work options can be discussed with the hiring manager.

Company

A global workplace wellness platform connecting employees to fitness, mindfulness, and therapy services to make every company a wellness company.

What you will do

• Hire, coach, and lead a high-performing Client Success team to achieve their full potential.
• Own end-to-end client relationships, developing growth strategies from onboarding through renewal.
• Drive retention and revenue growth through risk mitigation and identifying upsell/cross-sell opportunities.
• Lead executive-level Business Reviews with C-suite and senior HR/Finance stakeholders using ROI narratives.
• Collaborate with internal stakeholders to execute member growth strategies and advocate for client needs.
• Integrate AI tools into day-to-day operations to improve productivity and client interaction quality.

Requirements

• Bachelor’s Degree.
• Proven experience in B2B Client Success or Account Management specifically for Public Sector entities.
• Deep knowledge of Brazilian legislation regulating public sector contracts (Laws 14.133/21 and 13.303/16).
• Experience managing people managers or senior team leads in a fast-paced environment.
• Advanced English proficiency.
• Demonstrated experience using AI tools and CRM platforms.

Nice to have

• Background in the wellness, employee benefits, or HR technology sector.

Culture & Benefits

• Free Gold+ hirify.global membership for the employee and up to three family members.
• Comprehensive emotional wellbeing program (Wellz) with 52 therapy sessions per year.
• Full healthcare, dental, and life insurance.
• Flexible work and schedule options with home office reimbursement.
• Generous paid time off, including tenure-based extra days and a birthday holiday.
• 100% paid parental leave with extended leave for birthing parents.