Account Manager (LATAM)

TL;DR

Account Manager (LATAM): Managing and growing relationships with key clients across the LATAM region with an accent on driving account growth, retention, and customer satisfaction. Focus on navigating complex sales stages, coordinating cross-functional renewal strategies, and leveraging deep knowledge of the digital marketing ecosystem.

Location: Must be based in São Paulo, Brazil (Hybrid role).

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-driven customer experiences across all touchpoints.

What you will do

• Own and manage a portfolio of key accounts in LATAM, serving as the primary commercial point of contact.
• Develop and execute strategic account plans to drive engagement, retention, and upsell opportunities.
• Manage the full renewal lifecycle, coordinating seamlessly with Customer Success and Product teams.
• Identify and cultivate relationships with key decision-makers and influencers within client organizations.
• Communicate client feedback and insights to internal teams to influence product development and feature prioritization.
• Stay informed on regional market trends and competitive landscapes to identify new business opportunities.

Requirements

• 5+ years of experience in account management, customer success, or digital marketing, preferably in SaaS or Martech.
• Trilingual proficiency in Portuguese, English, and Spanish is required.
• Strong understanding of digital marketing, customer engagement, and CRM solutions.
• Proven track record of managing high-value accounts and achieving growth targets.
• Ability to work effectively across cultural and organizational boundaries.
• Willingness to travel within the LATAM region as needed.

Culture & Benefits

• Competitive compensation package including equity.
• Comprehensive medical, dental, and vision benefit plans.
• Flexible paid time off and parental leave.
• Professional development support with career pathing and a yearly learning stipend.
• Hybrid work environment designed to foster community and innovation.
• Access to Employee Resource Groups and company-wide volunteer opportunities.