Account & Driver Partnership Specialist (Logistics)

TL;DR

Account & Driver Partnership Specialist (Logistics): Managing the operational health of US markets by handling B2B broker relationships and the full driver lifecycle with an accent on partner trust and driver retention. Focus on coordinating trip completion, onboarding new partners, and optimizing market-level earnings.

Location: Must be based in Mexico, Argentina, Colombia, Brazil, Costa Rica, or Uruguay. Work schedule: US Eastern Standard Time (EST).

Salary: $1,200 - $1,800 per month

Company

Leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

What you will do

• Manage B2B relationships with NEMT broker clients to increase trip routing and trust.
• Oversee the full driver lifecycle including recruitment, onboarding, activation, and retention.
• Ensure trip completion by coordinating with drivers and resolving operational issues in real-time.
• Proactively reactivate inactive drivers and serve as the primary human point of contact.
• Analyze market-level insights to inform product and operational improvements.
• Coordinate dispatch and trip assignments to optimize driver daily earnings.

Requirements

• Minimum 2 years of experience in client relations, account management, or logistics (e.g., Uber, Lyft, Rappi).
• Experience working with US-based clients and comfort with US business culture.
• Fluent English (written and verbal) for daily communication with US clients and drivers.
• Availability to work US Eastern Standard Time (EST).
• Proven remote work experience with a track record of independent delivery.
• Self-provided reliable computer and stable internet connection.

Culture & Benefits

• Clear career growth path from Specialist to Senior Specialist and Market Lead.
• 10 days PTO after a 120-day probationary period.
• Performance-based monthly bonuses ranging from $300 to $700.
• Flexible remote work environment for Latin American professionals.