Associate Account Manager (SaaS)

TL;DR

Associate Account Manager (SaaS): Managing a portfolio of mid-size customers to drive retention, adoption, and commercial growth with an accent on ROI storytelling and data interpretation. Focus on securing renewals, identifying expansion opportunities, and representing the customer voice to improve the product.

Location: Austin, United States

Company

hirify.global provides a privacy-safe, full-funnel marketing measurement solution for online retail brands.

What you will do

• Drive renewals across a mid-size customer portfolio by monitoring account health and demonstrating value.
• Translate complex data into ROI and performance stories tailored for stakeholders from CFOs to marketing teams.
• Identify early signals of growth or risk to flag adoption challenges and expansion opportunities.
• Develop proactive strategic account plans and stakeholder activation maps.
• Collaborate with the Head of Customer Accounts to build advanced commercial skillsets.
• Act as the voice of the customer internally to influence the product roadmap and feature requests.

Requirements

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Background in D2C marketing, analytics, or eCommerce.
• Ability to interpret dashboards, spot trends, and articulate actionable insights.
• Strong communication skills across email, video, and live meetings.
• Proactive ownership of follow-ups and creative planning.

Nice to have

• Experience with eCommerce data, attribution, or D2C ad platforms.

Culture & Benefits

• AI-First culture with access to Claude Enterprise tools from day one.
• Competitive salary and bonus structure.
• 401k and comprehensive leave (14 days PTO + 11 federal holidays + birthday off).
• Professional development opportunities within the Blenheim Chalcot network.
• Travel opportunities to the London HQ.
• Daily office snacks and treats.

Hiring process

• 20-minute screening call.
• Take-home task involving a customer scenario and data interpretation.
• Team interview.
• Final interviews with the Senior Leadership Team (SLT).