Senior Enterprise Account Manager (AI)

TL;DR

Senior Enterprise Account Manager (SaaS/AI): Managing a portfolio of enterprise accounts to drive retention, renewals, and expansion with an accent on commercial ownership and AI-driven growth. Focus on building long-term C-level partnerships, identifying expansion pathways in emerging markets, and translating AI innovations into measurable business value.

Location: Hybrid (USA). The role requires US work authorization (E-Verify participant).

Company

hirify.global is a global leader in the video market, providing cloud-based video experiences for over 1,000 global organizations.

What you will do

• Own full commercial responsibility for enterprise accounts, focusing on renewals, retention, and net revenue retention (NRR).
• Identify and close expansion opportunities, including the upsell of AI-powered solutions and entry into emerging markets.
• Act as a trusted advisor to C-level stakeholders, leading Executive Business Reviews (EBRs) and aligning hirify.global solutions with customer AI and video strategies.
• Monitor customer health, usage trends, and KPIs to ensure high product adoption and satisfaction.
• Manage expansion pipelines, forecast accurately, and lead complex commercial negotiations involving procurement and legal.
• Position hirify.global as a strategic innovation partner by educating customers on Generative AI, conversational AI, and video automation.

Requirements

• 5–8+ years of experience in Enterprise Account Management or Customer Success with commercial ownership in SaaS, Cloud, or AI.
• Proven track record of meeting or exceeding retention and expansion revenue targets.
• Experience managing complex multi-stakeholder environments and a portfolio of 10+ enterprise accounts.
• Strong expertise in pipeline management, forecasting, and value-based selling.
• Exceptional communication skills with the ability to influence C-level decision-makers.
• Must be based in the US and authorized to work (indicated by 401k, FSA, and E-Verify requirements).

Nice to have

• Experience selling into or managing accounts in emerging markets.
• Direct experience with AI-driven SaaS solutions.

Culture & Benefits

• Hybrid and flexible work environment.
• Comprehensive health plan with zero employee premium from day 1, plus dental and vision.
• 401K with company match and FSA.
• Reimbursement for mobile plan and home internet.
• Dedicated personal and professional development programs.
• Occasional company-wide long weekends.