Key Account Manager (SaaS)

TL;DR

Key Account Manager (SaaS): Managing and growing existing customer relationships within higher education and government sectors with an accent on renewal and upsell target achievement. Focus on acting as a customer advocate, mitigating risks, and driving strategic account growth through cross-departmental collaboration.

Location: Must be based in the United States

Salary: $85,000 - $100,000 USD

Company

hirify.global provides a leading open-source digital experience platform that empowers global organizations to build and deploy engaging digital products.

What you will do

• Exceed quarterly renewal and upsell targets for assigned accounts.
• Maintain strong relationships with strategic leadership contacts at customer organizations.
• Guide customers through product onboarding and ensure ongoing platform success.
• Mitigate customer escalations and risks with a high sense of urgency.
• Coordinate with internal teams including Sales, Support, and Professional Services to drive account strategy.
• Maintain accurate account data and forecasting in CRM systems.

Requirements

• Must be based in the United States
• 3-5 years of experience in sales or account management within a technology company.
• Proven track record of managing complex relationships and closing renewals.
• Experience with renewal forecasting and analytical reporting.
• Proficiency in CRM tools such as SFDC, Gainsight, and Jira.
• Strong verbal and written communication skills.

Nice to have

• Experience working with educational institutions or government entities.
• Familiarity with AI-enhanced workflows and tools.

Culture & Benefits

• Competitive healthcare coverage and wellness programs.
• Flexible time-off policy.
• Parental leave and recognition programs.
• Inclusive and transparent work environment.
• Opportunities for professional growth within a global team.