Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing a portfolio of B2B clients to drive retention and expansion with an accent on commercial outcomes and strategic partnership. Focus on building proactive health frameworks, conducting executive business reviews, and maximizing platform adoption to hit revenue targets.

Location: Must be based in Barcelona, Spain (Hybrid: 4 days in-office)

Company

hirify.global is a global AI-powered business calling platform trusted by over 30,000 professionals, backed by significant funding and focused on making AI native to business communication.

What you will do

• Own the full renewal cycle and proactively manage risk to hit retention targets.
• Identify and close organic growth opportunities within your portfolio.
• Conduct Executive Business Reviews to align platform performance with client KPIs.
• Build and maintain customer health frameworks to intervene before issues escalate.
• Act as the internal voice of the client, collaborating with Product and Support teams.
• Cultivate long-term relationships with decision-makers and executive stakeholders.

Requirements

• 3+ years of experience in Account Management or Customer Success in B2B SaaS.
• Proven track record of hitting retention and expansion targets independently.
• Experience managing customer health metrics and using data to drive proactive actions.
• Strong commercial mindset with proficiency in CRM tools like HubSpot and BI dashboards.
• Business fluency in English is required.
• Must be able to work from the Barcelona office 4 days per week.

Nice to have

• Proficiency in Spanish, French, Slovak, or Czech.
• Experience with CS/AM tooling such as Gainsight or Planhat.

Culture & Benefits

• Unlimited Paid Time Off and Recharge Fridays once per quarter.
• Personalized 1:1 coaching sessions with a communications advisor.
• Learning and Development budget and access to Leaders Academy.
• Fitness allowance and company merchandise.
• Virtual and physical team-building events.