Team Lead, Client Operations (Real Estate)

TL;DR

Team Lead, Client Operations (Real Estate): Overseeing daily operational workflows and loan-servicing processes with an accent on Tax Payment Verification (TPV) and procurement. Focus on managing onshore/offshore resources, maintaining SLA performance, and resolving complex client escalations.

Location: Must be based in Dallas, TX

Salary: $45,600 - $62,400

Company

hirify.global is a global property intelligence provider with 5,000 employees, dedicated to making the property industry faster and more people-centric.

What you will do

• Manage TPV and procurement inventories, prioritizing workloads to eliminate backlog risks.
• Lead, train, and mentor onshore team members and offshore vendor partners.
• Monitor and ensure daily and weekly SLA performance targets are consistently met.
• Resolve complex or time-sensitive operational issues by engaging external agencies and third-party stakeholders.
• Serve as the operational lead in client meetings and drive process improvement initiatives.

Requirements

• Must be based in Dallas, TX.
• 6+ years of progressive experience in operations, loan servicing, or client services.
• Demonstrated experience managing hybrid operational models, including offshore vendor coordination.
• Proven ability to influence, motivate, train, and mentor team members.
• Experience managing production queues and compiling performance reports for senior management.
• High School Diploma or GED required; Bachelor’s degree preferred.

Culture & Benefits

• Flexible working model with generous PTO and 11 paid holidays.
• Comprehensive health coverage including medical plan options and mental health support.
• 401(k) retirement plan with company match and vesting after one year.
• Family support including up to 16 weeks of fully paid parental leave and a baby stipend.
• Financial perks such as a $400 annual well-being stipend and tuition assistance up to $5,250.