Senior Customer Success Manager (AdTech)

TL;DR

Senior Customer Success Manager (AdTech): Managing and growing a high-value book of business in the LATAM region with an accent on programmatic and multi-channel digital media strategies. Focus on driving revenue expansion, executing strategic account plans, and mitigating churn for top-tier clients.

Location: Hybrid in Medellín, Colombia (Office-first culture)

Company

Next-gen sports technology company providing immersive and personalized data experiences for fans worldwide.

What you will do

• Develop and execute strategic account plans aligned with client KPIs and market trends.
• Identify upsell and cross-sell opportunities to drive revenue growth within existing accounts.
• Act as a programmatic subject matter expert for multi-channel strategies including Display, Video, Social, and CTV.
• Build and maintain high-level relationships with executives, including CMOs.
• Proactively monitor for churn signals and deploy recovery strategies to protect the bottom line.

Requirements

• 4+ years of experience in Customer Success or Account Management within AdTech or Digital Media.
• Deep fluency in the programmatic landscape, including DSPs and SSPs.
• Proven track record of managing customer portfolios and exceeding client expectations.
• Strong analytical skills to translate campaign data into actionable narratives.
• Must be based in Medellín, Colombia to support an office-first culture.

Nice to have

• Previous experience managing Real Money Gaming (RMG) or iGaming clients.

Culture & Benefits

• Office-first culture emphasizing collaboration, connection, and shared learning.
• Commitment to employee wellbeing and professional skill development.
• Inclusive working environment focused on bravery and driving change.
• Competitive salary and a comprehensive range of benefits.