Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/CX): Managing a portfolio of strategic enterprise accounts to drive value realization and long-term partnerships with an accent on cross-functional orchestration and customer health monitoring. Focus on delivering Quarterly Business Reviews, ensuring product adoption, and translating complex technical CX solutions into measurable business outcomes.

Location: Must be based in California, USA

Compensation: $104,000 - $183,000

Company

hirify.global is a global leader in AI-powered Experience Orchestration, enabling organizations to deliver empathetic, personalized customer and employee experiences at scale.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of strategic enterprise accounts.
• Orchestrate collaboration between Professional Services, Support, Product, and Sales teams to ensure seamless service delivery.
• Develop and execute tailored customer success plans aligned with specific client business objectives.
• Conduct regular Quarterly Business Reviews to demonstrate value and identify growth opportunities.
• Monitor customer health metrics and proactively drive solution adoption.
• Translate complex technical concepts into clear business value for senior stakeholders.

Requirements

• 6+ years of experience in Customer Success Management.
• Bachelor’s degree in business management or a related field.
• Proven track record of managing enterprise-level customer relationships.
• Strong business acumen with the ability to understand and drive customer objectives.
• Excellence in cross-functional collaboration and stakeholder management.
• Proficiency with CRM systems and customer success platforms.
• Ability to travel up to 30% of the time.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance including telehealth coverage.
• 401(k) matching program.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off policy in addition to 10 paid holidays.
• Support for adoption assistance and fertility treatments.
• Commitment to a diverse and inclusive workplace with equal opportunity employment.