Project Coordinator (Operations)

TL;DR

Project Coordinator (Operations): Managing high-volume customer research recruitment requests and project workflows with an accent on operational efficiency and SLA adherence. Focus on independent weekend execution, resolving complex customer tickets, and ensuring seamless project delivery in a fast-paced environment.

Location: Must be based in the United States, with a required schedule of Thursday - Monday (9:00 AM - 6:00 PM ET).

Company

hirify.global is a leader in human insight, helping organizations build exceptional customer experiences through fast, actionable feedback and AI-powered analysis.

What you will do

• Review and QA customer-submitted research requests to ensure readiness for recruitment.
• Launch and coordinate participant recruitment through the platform.
• Manage 20–50+ concurrent recruitment requests while meeting strict launch timelines.
• Monitor study progress and proactively address potential issues or delays.
• Communicate project updates and recommendations to customers via Zendesk email and live chat.
• Work independently during weekend shifts to maintain service levels and support active projects.

Requirements

• 1+ year of experience in a customer-facing or operations role.
• Availability to work a Thursday - Monday schedule (9:00 AM–6:00 PM ET), including weekends.
• Proven ability to manage high-volume workloads (20–50+ tickets/requests per day).
• Experience using Zendesk or similar ticketing platforms.
• Strong written and verbal communication skills.
• Proactive, solution-oriented mindset with strong organizational skills.

Culture & Benefits

• Opportunity to work in a high-growth, fast-paced environment.
• Commitment to inclusive and accessible hiring practices.
• Focus on professional development and product expertise.
• Collaborative team environment with cross-functional support.

Hiring process

• Meet with a Recruiter.
• Meet the Hiring Manager.
• Participate in a Panel Interview.
• Final Interview.