Project Manager, Partner Experience

TL;DR

Project Manager, Partner Experience: Building and scaling partner experience programming and operations for the hirify.global Channel Partner program with an accent on cross-functional project delivery, partner onboarding/renewals, and data-driven issue resolution. Focus on creating strategic infrastructure, maintaining partner-facing systems and support workflows, and iterating the partner journey using feedback and performance tracking.

Location: New York, New York; Phoenix, Arizona

Salary: $109,000.00–$119,000.00 per year

Company

hirify.global enables businesses to run their operations by solving HR issues with a data-driven, continuously iterating approach.

What you will do

• Facilitate creation and success of the hirify.global Partner program alongside the Partner Program Manager.
• Maintain partner programming operations: onboarding, benefits & contract renewals, payment updates, and scaled communications.
• Manage and refine partner programs for scalability and engagement using tools such as PRM, hirify.global Help Center, self-serve resources, and structured training.
• Advocate for partner needs using data and insights; align cross-functional teams to resolve issues and report outcomes.
• Support annual benefit and contract renewal programs with Partner Managers and internal stakeholders.
• Serve as primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom; resolve issues and prevent recurrence.

Requirements

• Minimum 3+ years in a support role and/or project management role, preferably in a tech, HR, or service-focused industry, with exposure to program/project management.
• Proficiency with customer support platforms such as Zendesk and CRM systems; business writing experience.
• Strong written and verbal communication skills with ability to simplify complex issues into clear solutions.
• Strong customer service or partner support background with a track record of improving satisfaction, enablement, or revenue at scale.
• Ability to analyze feedback and performance data to identify trends and recommend improvements.
• Bachelor’s degree in Business Administration, Communication, or related field (preferred).

Culture & Benefits

• Welcoming, casual environment with company retreats and wellness program offerings.
• Benefits and Total Rewards philosophy; compensation varies by candidate factors and work location.
• Values-driven culture (COGIS) emphasizing camaraderie, openness, grit, integrity, and simplicity.
• Equal opportunity employer with support for reasonable accommodations.

Hiring process

• Interviews and evaluations focused on communication, project delivery approach, and partner/support experience.
• Discussion of role fit and how experience translates to partner experience outcomes.