Account Specialist (Sales)

TL;DR

Account Specialist (Sales): Managing and growing existing client relationships within the consumer credit reporting market with an accent on client retention, revenue growth, and cross-departmental coordination. Focus on identifying upsell opportunities, providing product training, and resolving complex client inquiries.

Location: Hybrid in Heredia, Costa Rica

Company

hirify.global is a global data and technology company that provides data-driven opportunities for people and businesses across financial services, healthcare, and other sectors.

What you will do

• Manage, retain, and drive revenue growth within existing client relationships.
• Act as the primary client liaison, partnering with ClientCare, Billing, Product, Technical Support, and Implementation teams.
• Handle inbound client inquiries and perform outbound outreach via phone and email.
• Provide product training to clients to ensure effective use of services.
• Identify and execute renewal and upsell opportunities based on client usage behaviors.
• Coordinate required documentation for product changes related to security, credentialing, and legislative requirements.

Requirements

• 2+ years of previous customer-facing and sales experience.
• Knowledge of the consumer credit reporting marketplace.
• Proven ability to meet or exceed sales targets and performance metrics.
• Experience managing multiple opportunities simultaneously within a CRM environment.
• High school Diploma.

Culture & Benefits

• Inclusive, people-first, and purpose-driven work environment.
• Recognized as one of the World's Best Workplaces 2025 by Fortune Global Top 25.
• Certified as a Great Place To Work in 26 countries.
• Equal Opportunity and Affirmative Action employer with a focus on diversity.