Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing and expanding a portfolio of Mid-Market key accounts with an accent on driving revenue growth through proactive upsell and cross-sell strategies. Focus on strengthening customer relationships, increasing product adoption, and executing tailored commercial growth plans within the hirify.global ecosystem.

Location: Must be based in Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software for MSPs and internal IT organizations worldwide.

What you will do

• Take full ownership of a portfolio of Mid-Market accounts to identify and close upsell and cross-sell opportunities.
• Reignite relationships with low-engagement customers by aligning solutions to their evolving business needs.
• Develop and execute tailored account plans, including regular business reviews and proactive outreach.
• Monitor product usage and adoption metrics to drive long-term growth and retention.
• Exceed revenue targets through consistent expansion within the assigned account base.
• Partner with Customer Success and Sales teams to ensure a seamless customer experience and maintain accurate forecasting in Salesforce.

Requirements

• 4+ years of experience in account management or relationship-focused sales.
• Proven experience in B2B sales managing Mid-market clients.
• Strong commercial mindset with a focus on account growth and expansion.
• Proficiency in using CRM tools, with a preference for Salesforce.
• Excellent communication, organizational, and interpersonal skills.
• Strong analytical and forecasting abilities.

Culture & Benefits

• Opportunity to work with cutting-edge AI-powered IT management technology.
• High-growth, high-performance environment that values innovation and results.
• Collaborative team culture focused on urgency and continuous improvement.
• Career acceleration in a role with immediate, visible impact.