IT Asset Management Specialist

TL;DR

IT Asset Management Specialist (ITAM/ServiceNow): Execute day-to-day IT asset management across the full technology lifecycle—tracking devices, provisioning equipment, managing inventory, and supporting end-user onboarding with an accent on accurate ServiceNow records, inventory counts, and reliable hardware/software provisioning. Focus on resolving ServiceNow tickets, coordinating equipment deployment and disposal, and troubleshooting basic-to-intermediate device and software issues while maintaining stable IT asset program accuracy.

Location: Remote - Oregon

Salary: $19.80 - $29.70 hourly (Target compensation: $33.75/hr)

Company

hirify.global supports a sustainable, equitable, carbon-neutral energy-efficient future through people-first culture and community impact.

What you will do

• Track IT assets from procurement to disposal, maintaining accurate, up-to-date records in ServiceNow.
• Update asset tracking with assignment, location, and status changes; maintain hardware specs, warranties, and service agreements.
• Run scheduled and ad hoc physical/virtual inventory counts and ensure correct inventory levels for end-user provisioning.
• Provision hardware and software for onboarding (Windows and macOS) and support large-scale site moves (openings, closures, remodels).
• Coordinate equipment disposal with employees, locations, and approved recycling vendors; resolve ServiceNow tickets and document actions.
• Provide basic-to-intermediate troubleshooting via phone/remote tools, guide end users, and escalate recurring issues with clear findings.

Requirements

• 1–3 years of experience in IT asset management, IT operations, or a related support role.
• Working knowledge of IT asset management concepts and technology lifecycle tracking practices.
• Hands-on experience with hardware provisioning, imaging, and device deployment for Windows and macOS.
• Familiarity with IT ticketing/ITSM platforms; ServiceNow ITAM experience preferred.
• Strong attention to detail to maintain accurate asset records; awareness of ITIL methodology and IT service management principles.
• Remote-first role with occasional on-site support for inventory events, equipment handling, and large-scale move support.

Culture & Benefits

• Medical, Dental, and Vision Insurance, plus a company-paid health care concierge service.
• 401(k) with company match; paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time and an Employee Recognition Program (convert points into gift cards).
• Employee Assistance Program and access to on-demand training courses.
• After-hours on-call participation for critical issues, incidents, or escalations.

Hiring process

• Pre-employment checks required for successful hires.