Systems Support Engineer II (Secret Clearance)

TL;DR

Systems Support Engineer II (IT Administration): Providing technical support and maintaining IT infrastructure for clients with an accent on Windows administration, Active Directory, and Office 365 management. Focus on troubleshooting complex hardware/software issues, managing ticket queues, and ensuring high system availability in a secure environment.

Location: Must be based in Lexington, MA (Onsite). U.S. Citizenship and active Secret clearance required.

Company

hirify.global is a managed services provider focused on delivering innovative technology solutions through a client-centric, collaborative culture.

What you will do

• Handle technical support requests and escalations from customers and team members.
• Maintain user uptime through effective maintenance, problem identification, and resolution.
• Manage Active Directory services, Group Policy, DNS, and DHCP.
• Troubleshoot Windows and Mac OS issues at both hardware and software levels.
• Configure and support Office 365 products including Exchange, SharePoint, OneDrive, and Teams.
• Manage device deployment and imaging processes using tools like Intune, WorkspaceOne, and JAMF.

Requirements

• Active SECRET clearance required.
• U.S. Citizenship required.
• Minimum 3 years of IT administration and support experience.
• Strong knowledge of Windows administration, Active Directory, DHCP, DNS, and Group Policy.
• Experience with ticketing systems and SLA management (ServiceNow preferred).
• Ability to work onsite in Lexington, MA.

Nice to have

• Experience in a fast-paced consulting or MSP environment.
• Certifications: CompTIA A+, Network+, or ITIL V3/V4 Foundation.
• Experience with Veeam backup solutions.
• Windows/Office 365 on Mac support experience.

Culture & Benefits

• Collaborative, team-oriented work environment.
• Focus on continuous learning and professional growth.
• Competitive salary and comprehensive benefits package.
• Commitment to data-driven decision-making and client success.