Technical Support Engineer (Mechanical Engineering)

TL;DR

Technical Support Engineer (Mechanical Engineering): Providing advanced technical support for Romax simulation software with an accent on drivetrain and EV simulation technologies. Focus on resolving complex application issues, delivering customer training, and collaborating with R&D to improve product quality.

Location: Must be eligible to work in the U.S. and based in Livonia, MI.

Company

A global leader in intelligent system design simulation, dedicated to innovation and excellence in technology.

What you will do

• Provide first-line technical support for Romax products, addressing inquiries ranging from basic to complex application issues.
• Deliver product training and live demos to customers.
• Create knowledge content including how-to articles, videos, and presentations.
• Engage with the user community and forums to support product adoption.
• Collaborate with sales, services, and R&D teams to share feedback and drive product improvements.
• Meet or exceed KPIs for responsiveness and quality in customer support.

Requirements

• Bachelor’s or Master’s degree in Mechanical Engineering or a related field.
• Must be eligible to work in the U.S.
• Good understanding of mechanical transmission components such as bearings, gears, and shafts.
• Strong communication skills with the ability to simplify complex technical concepts.
• Self-organized, deadline-driven, and a team player.
• Ability to travel up to 10%.

Nice to have

• Experience with Romax or Adams simulation software.
• Familiarity with FEA tools like MSC Nastran or ANSYS.
• Proficiency with CAD systems such as CATIA, Creo, or SolidWorks.
• Experience with MATLAB or Python.

Culture & Benefits

• Opportunity to work with a global leader in intelligent system design.
• Collaborative environment with a long-tenured team.
• Significant career growth opportunities and exposure to cutting-edge technologies.
• Continuous learning and professional development.