French Customer Support Agent

TL;DR

French Customer Support Agent (Customer Support): Delivering world-class user support and resolving technical tickets with an accent on first-call resolution and professional communication. Focus on troubleshooting system issues, managing SLA-driven ticket queues, and collaborating with internal teams to improve the end-user experience.

Location: Hybrid (Bellevue, WA) — Must work two in-office days per week

Salary: $23.00 - $25.50 USD/hour

Company

hirify.global is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create new revenue streams.

What you will do

• Manage and respond to customer support tickets within established SLAs and performance guidelines.
• Follow troubleshooting procedures and use desktop tools to diagnose and resolve user problems.
• Collaborate internally with other teams to report trends and resolve escalated issues.
• Assist in the creation of knowledge base articles to support team development.
• Monitor client-facing tools like MatterMost to keep up with updates and directives.

Requirements

• Written fluency in French and English languages.
• One year or more of customer service experience or equivalent.
• Associates degree or relevant professional experience.
• Must be based in or able to work a hybrid schedule in Bellevue, WA.
• Proficiency with Microsoft Office Suite and basic computer troubleshooting skills.

Nice to have

• Knowledge and experience with online games.
• Experience handling Account-specific tickets and troubleshooting them independently.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account (FSA).
• Competitive PTO offerings and Parental Leave.
• Opportunities for professional growth and development.