Technical Support Engineer (L1)

TL;DR

Technical Support Engineer (L1): Providing high-quality technical assistance for IT management and cybersecurity software with an accent on troubleshooting OS, network, and server infrastructure. Focus on resolving customer issues via chat, phone, and tickets while maintaining professional service standards and meeting internal KPIs.

Location: Must be based in Orlando, FL (Onsite)

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software, serving MSPs and internal IT organizations globally.

What you will do

• Provide technical support to customers via chat, phone, and ticketing systems.
• Troubleshoot issues across Linux, Windows, and macOS environments.
• Manage and diagnose virtualization technologies including VMware and Hyper-V.
• Analyze system logs and perform hardware diagnostics for servers and workstations.
• Configure and troubleshoot network stacks, including TCP/IP, DNS, DHCP, and firewall rules.
• Maintain professional relationships and ensure customer satisfaction by meeting KPI targets.

Requirements

• Must be based in Orlando, FL
• Proven experience in IT technical support or customer service.
• Strong knowledge of OS administration (Linux, Windows, macOS) and virtualization.
• Experience with network troubleshooting using CLI tools.
• Understanding of Active Directory, file systems, and backup methodologies.
• Excellent written and verbal communication skills.

Nice to have

• CompTIA A+, Network+, Server+, or Security+ certifications.
• Microsoft Certified Azure Administrator.
• Red Hat Linux or VMware VCP certifications.
• AWS Certified Solutions Architect.

Culture & Benefits

• High-growth, high-performance work environment.
• Focus on innovation, accountability, and results.
• Opportunities for professional development in a global organization.
• Commitment to equal employment opportunity and inclusive culture.