Customer Relationship Manager (KSA)

TL;DR

Customer Relationship Manager (KSA): Driving DCC revenue growth and merchant engagement for hirify.global in Saudi Arabia with an accent on training strategies, data-driven sales performance, and merchant loyalty. Focus on managing key merchant relationships, optimizing incentive programs, and ensuring seamless service delivery within the hospitality and restaurant sectors.

Location: Must be based in Riyadh, Saudi Arabia

Company

hirify.global is a leading provider of strategic technology and payment solutions for international shoppers and merchants.

What you will do

• Implement training strategies for key merchants to drive DCC revenue growth.
• Manage merchant relationships and serve as the primary liaison for service delivery.
• Track progress and performance metrics within Salesforce to provide actionable insights to management.
• Develop and execute merchant events and incentive programs to boost engagement and loyalty.
• Collaborate with marketing teams to create tailored promotional campaigns for the hotel and restaurant sectors.
• Monitor merchant satisfaction and resolve issues with urgency and professionalism.

Requirements

• Must be based in Riyadh, Saudi Arabia
• Proven experience in account management or customer relationship roles.
• Strong proficiency in Salesforce for tracking sales and merchant progress.
• Ability to analyze data to drive business development and customer satisfaction.
• Excellent communication skills for presenting findings to senior management.
• Understanding of compliance policies and industry regulations.

Culture & Benefits

• Opportunity to work with a global leader in the fintech and travel retail space.
• Professional development through exposure to international business strategies.
• Collaborative environment working across global and local teams.
• Focus on driving tangible business impact and revenue growth.