Staff Market Researcher (Customer Growth)

TL;DR

Staff Market Researcher (Customer Growth): Own the insights engine for the Customer Growth vertical by designing and executing mixed-methods research that turns customer understanding into measurable acquisition, retention, and monetization levers. Focus on translating complex quantitative and qualitative findings into executive-ready growth frameworks and scaling rigorous “voice of the customer” methodologies.

Location: Mountain View, California; San Diego, California

Salary: $170,000–$197,000 (Mountain View, CA); $160,000–$184,500 (San Diego, CA)

Company

hirify.global is a global financial technology platform powering prosperity for people and communities through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Design and execute high-impact mixed-methods research to identify new customer growth opportunities.
• Partner with VPs and Directors across Product, Marketing, and Data Science to align leadership around growth initiatives.
• Blend macro trends with human behavior to synthesize complex data into actionable frameworks for product and growth teams.
• Improve research rigor by introducing scalable methodologies that validate customer insights quantitatively and ensure commercial viability.

Requirements

• 10+ years of experience leading research in fast-paced environments, with a portfolio focused on customer acquisition, lifecycle, or growth mechanics.
• Quant-first expertise in methods such as max-diff, conjoint analysis, cohort analysis, and A/B test interpretation.
• Ability to complement quantitative work with qualitative deep-dives (e.g., ethnographic/contextual research) when data reveals blind spots.
• Strong executive communication and negotiation skills to manage stakeholder expectations and challenge assumptions with data.
• Commercial acumen: understanding business models and how product experiences impact the bottom line.
• Preferred: experience programming surveys and performing analysis/synthesis using tools like Qualtrics and SPSS.

Culture & Benefits

• Compensation includes pay-for-performance rewards, with potential cash bonus, equity rewards, and benefits based on applicable plans.
• Work directly influences the roadmap for top-priority growth initiatives.
• Data-driven decision-making culture with respect for rigorous research.