Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving post-sales activities, renewals, and revenue growth for existing clients in the retail and hospitality sectors with an accent on building strategic partnerships and delivering ROI-focused business cases. Focus on identifying expansion opportunities, managing complex software accounts, and collaborating with cross-functional teams to ensure client success.

Location: Must be based in Copenhagen (Onsite)

Company

hirify.global is a dynamic SaaS company revolutionizing communication and performance management platforms for frontline workers across global industries.

What you will do

• Serve as a strategic business partner to clients, delivering strong ROI business cases.
• Take ownership of contract renewals, upselling, and cross-selling initiatives.
• Collaborate with Solution Engineers to demonstrate product value and address evolving client needs.
• Work with Professional Services to ensure successful product adoption and utilization.
• Proactively identify account growth opportunities using market insights and industry trends.
• Manage relationships with multiple client accounts simultaneously to ensure long-term partnership success.

Requirements

• Must be based in Copenhagen or willing to work from the office.
• Proven experience as an Account Manager or in a client-facing role selling complex software.
• Strong background in post-sales activities, including renewals and upselling.
• Professional proficiency in English (spoken and written) is required.
• Strong business acumen with a result-driven mindset and analytical problem-solving skills.
• Proficiency in CRM software and cross-functional collaboration.

Nice to have

• Experience or knowledge of the retail industry.
• Fluency in any Scandinavian/Nordic language (Danish, Swedish, Norwegian, or Finnish).

Culture & Benefits

• Office-first culture in a stylish Nordhavn office with ocean views.
• Social events including Friday bars, fitness sessions, and seasonal parties.
• Daily perks including lunch schemes, homemade buns, and barista coffee.
• Growth opportunities within a rapidly scaling company backed by Private Equity.
• Massage sessions and a focus on internal talent development.