Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing and nurturing client relationships for a rental management software platform with an accent on user adoption, retention, and customer satisfaction. Focus on driving product value, resolving client challenges, and ensuring long-term success for users in the AV and event production industries.

Location

Toronto, Ontario, Canada

Company

hirify.global provides an all-in-one platform for planning productions, tracking equipment, and scheduling crew for the event and rental industry.

What you will do

• Build and maintain strong relationships with a portfolio of B2B clients.
• Guide customers through product onboarding and ensure successful adoption of software features.
• Proactively identify and address customer needs to improve retention and reduce churn.
• Collaborate with internal teams to relay customer feedback and influence product development.
• Conduct training sessions and webinars to help users maximize the value of the platform.
• Monitor customer health metrics and implement strategies to improve overall satisfaction.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Strong communication skills with the ability to explain complex technical concepts clearly.
• Ability to work effectively in a fast-paced SaaS environment.
• Must be based in or able to work from Toronto, Ontario.
• English proficiency required.

Culture & Benefits

• Opportunity to work with a growing international SaaS company.
• Collaborative team environment focused on innovation and customer success.
• Access to professional development and training resources.
• Impactful role where your feedback directly shapes the product roadmap.