Customer Success, Solutions Specialist (SaaS)

TL;DR

Customer Success, Solutions Specialist (SaaS): Collaborating with Account Managers to design tailored hirify.global solutions that align with Customer Decision Cycle and Joint Business Plan with an accent on translating customer objectives and GTM ambitions into practical workflows within hirify.global. Focus on reducing downstream friction, strengthening long-term adoption, protecting revenue, and positioning hirify.global as a strategic GTM partner.

Location: Hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.

Company

hirify.global is the leading provider of European B2B data and sales intelligence, helping businesses discover, connect, and engage with qualified decision-makers faster.

What you will do

• Partner with Account Managers to understand account strategy, commercial priorities, and growth plans.
• Lead strategic discovery sessions to uncover ICP definitions, territory models, segmentation strategy, and workflow challenges.
• Translate GTM strategy into practical hirify.global configurations, use cases, and scalable prospecting workflows.
• Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront.
• Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan.
• Surface recurring strategic use cases, product gaps, and workflow challenges to Product, Sales, and Revenue teams.

Requirements

• Proven SaaS Customer-Facing Experience with minimum 2 years in technical but customer facing roles.
• Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, and revenue operations.
• Strategic & Structured Thinker, able to diagnose complex customer environments quickly.
• Executive Credibility, confident facilitating discovery and presenting recommendations to senior stakeholders.
• Commercially Minded, understands how solution alignment protects revenue.
• Fluent in French & English with outstanding verbal and written communication skills in both languages.

Culture & Benefits

• Inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day.
• Committed to fostering an inclusive, diverse, and supportive workplace.
• Values guide how we work, how we treat each other, and how we grow together.