Customer Success Manager (Cloud)

TL;DR

Customer Success Manager (Cloud): Driving business success and recurring revenue growth for partners within the cloud ecosystem with an accent on retention, up-selling, and strategic account management. Focus on building deep relationships with partners, enabling their customer success strategies, and managing complex multi-tiered service provider relationships.

Location: Perth, Australia (Hybrid)

Company

hirify.global is a leading global technology distributor and master Cloud Service Provider, powering the world’s largest cloud marketplace for IT solutions.

What you will do

• Serve as the primary cloud business expert and point of contact for vendor offerings like Microsoft and AWS.
• Develop and execute proactive, customer-specific strategies to retain and grow recurring revenue.
• Manage subscription renewals, retention, and up-sell rates for an assigned customer base.
• Enable partners to implement their own customer success strategies to minimize churn.
• Build and maintain strong, multi-tiered relationships with partners and service providers.

Requirements

• Minimum 5 years of experience in customer success, technical account management, or project management.
• Strong technical acumen with a proven history of customer engagement.
• Experience managing multiple accounts within a territory to drive adoption and satisfaction.
• Excellent interpersonal and team-building skills with a competitive, ethical mindset.
• Must be based in or able to work from Perth, Australia.

Nice to have

• Previous experience working with SaaS, IaaS, or general Cloud technology.

Culture & Benefits

• Professional and challenging international business environment.
• Access to LinkedIn Learning and high-quality training courses for professional development.
• Opportunities for national and international career growth within a large global organization.
• Valued workplace culture with a focus on diversity and equal opportunity.