Senior Technical Account Manager - Customer Success (EMEA) (AI)

Location: Remote from Ireland or the United Kingdom

Company

ClickUp is building an AI-native workspace that unifies tasks, documents, chat, calendars, and enterprise search.

What you will do

• Lead or support customer onboarding and implementation from discovery and solution design through training and go-live.
• Translate business and technical requirements into scalable ClickUp workflows, templates, hierarchies, integrations, and automations.
• Monitor account health, adoption, seat utilization, stakeholder engagement, and customer outcomes; create adoption and recovery plans.
• Conduct Intake–Execution–Reporting workflow cycles, map current and future-state processes, and recommend scalable improvements.
• Drive ClickUp AI adoption, design customer-specific Agents and automations, and provide guidance on prompts, agent architecture, and use-case scaling.
• Partner with Sales, Product, Engineering, and Support to connect adoption with business value, renewals, expansions, and AI upsells.

Requirements

• Deep understanding of ClickUp capabilities, automation logic, integrations, and AI Agent functionality.
• Experience with generative AI concepts, prompt design, automation frameworks, AI use-case scoping, and consumption planning.
• Strong consultative discovery, workflow analysis, process design, and solution-mapping skills.
• Ability to manage complex customer programs with multiple stakeholders, deadlines, and measurable outcomes.
• Comfort using dashboards, metrics, adoption data, and ROI reporting to drive recommendations.
• Executive presence, strong communication, account ownership, and the ability to influence cross-functionally without authority.

Culture & Benefits

• Remote role supporting customers across the EMEA region.
• AI fluency is evaluated during the hiring process, and daily AI use is expected.
• Customer-first work focused on measurable outcomes, long-term adoption, and continuous enablement.
• ClickUp is an equal opportunity employer.
• Visa sponsorship is not available for roles outside engineering and product.