Technical Account Manager

Location: Remote in Europe

On-target earnings: £140K–£170K, plus meaningful equity compensation through ISO options.

Company

hirify.global provides a data platform used by enterprise customers to support data utilization and adoption.

What you will do

• Own the customer journey for large Fortune 5000 customers, from kickoff and onboarding through continued success and increased adoption.
• Drive retention and expansion across strategic enterprise accounts in partnership with Sales.
• Manage technical onboarding projects and advise customers on best practices across hirify.global products.
• Provide proactive technical guidance and help customers realize the full value of the platform.
• Collaborate with Customer Support, Engineering, and other teams on technical escalations.
• Surface customer use cases and product problems to Engineering to inform platform improvements.

Requirements

• 5+ years of experience in a client-facing or technology-focused role combining business experience and technical acumen.
• Experience managing and delivering technical projects with a customer-first and empathetic approach.
• Excellent project management and communication skills.
• Ability to quickly learn technologies and understand complex systems, including SQL, databases, APIs, and reporting tools.
• Strong troubleshooting and problem-solving skills with a continuous desire to improve technical expertise.
• Ability to collaborate cross-functionally, work under pressure, meet deadlines, and navigate unexpected roadblocks.

Culture & Benefits

• Remote work from Europe.
• Meaningful equity compensation through ISO options.
• Early exercise opportunity and a 10-year post-termination exercise window.