Senior Customer AI Engineer (Token Factory)

Location: Remote - Europe. Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility.

Company

Nebius builds a full-stack AI cloud platform for data processing, model training, inference, and production deployment, with engineering hubs across Europe, the UK, North America, and Israel.

What you will do

• Lead customer transitions from proof-of-concept to stable, scalable production deployments.
• Understand customer architectures and improve workload performance, latency, throughput, cost efficiency, and reliability.
• Work directly with customer engineering and ML teams as a trusted technical partner.
• Act as the primary technical contact for production issues and coordinate incident resolution with internal teams.
• Identify optimization and expansion opportunities and provide structured feedback to Product and Infrastructure teams.

Requirements

• Practical knowledge of inference frameworks such as vLLM, TensorRT, or similar.
• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications, and AI/ML workloads including LLM inference.
• Ability to troubleshoot systems and reason about performance bottlenecks.
• Experience working directly with technical customers and communicating complex topics clearly.
• Strong ownership, structured execution, and ability to manage multiple customers and priorities.

Nice to have

• Experience with GPU workloads or AI infrastructure.
• Background in solutions engineering, SRE, or technical support in B2B environments.

Culture & Benefits

• Competitive compensation and career growth opportunities.
• Learning opportunities, flexibility, and ownership.
• Collaborative, innovative, and international working environment.
• Opportunity to work on impactful AI projects with experienced engineering teams.