Senior Technical Account Manager (AI)

Location: Remote within the United States

Salary: $110,000–$150,000 OTE annually across US locations

Company

ClickUp is building an AI-native workspace that unifies tasks, documents, chat, calendar, and enterprise search.

What you will do

• Lead end-to-end enterprise onboarding and implementation from discovery and solution design through training and go-live.
• Translate functional and technical requirements into scalable workflows, templates, hierarchies, integrations, and automations.
• Manage account health, adoption plans, stakeholder engagement, business reviews, recovery plans, and ongoing change management.
• Run Intake–Execution–Reporting workflow discovery cycles and optimize customer processes.
• Build and deploy AI-powered workflows and agents, provide training on prompt design and agent architecture, and track AI usage.
• Own post-implementation customer value, renewal and expansion alignment, and cross-functional collaboration with Sales, Product, Engineering, and Support.

Requirements

• 5+ years in a customer-facing SaaS role such as Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, or Professional Services Consultant.
• 2+ years of hands-on experience with ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira, or a comparable work management platform.
• Experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or managing a $2M+ ARR book of business with measurable retention and expansion outcomes.
• Demonstrated experience building and deploying AI-powered workflows, agents, or automations in a business context.
• Strong project and program management skills across complex, multi-stakeholder engagements.
• Must be able to work remotely from the United States.

Nice to have

• Professional services, implementation management, or SaaS consulting experience.
• Hands-on experience with Claude, n8n, Make, Zapier, LangChain, or similar agentic tools and frameworks.
• Technical aptitude with integrations, APIs, automation logic, data modeling, and AI agent functionality.
• Experience positioning or selling services alongside renewals and expansions.

Culture & Benefits

• AI-native work environment with an expectation that employees use AI daily.
• Equity, 401(k), health, dental, and vision insurance.
• Spending accounts, life and disability coverage, paid parental leave, and flexible paid time off.
• Employee assistance, wellness, and professional development stipends.