Founding Account Manager (AI)

Location: London hybrid; United Kingdom remote. Based in or able to commute to London regularly, with travel within Europe as needed.

Company

hirify.global helps enterprises govern AI agents safely and supports customers adopting agentic technology.

What you will do

• Own day-to-day relationships with approximately 50 EMEA customers and strategic accounts.
• Lead customer onboarding and implementation, including milestones, check-ins, and Executive Business Reviews.
• Adapt and improve EMEA customer processes, playbooks, and account health metrics.
• Troubleshoot platform issues hands-on and coordinate with Technical Account Management, Support, Engineering, Product, and Development.
• Own renewals, identify at-risk accounts, and drive accurate renewal and expansion forecasts.
• Partner with Account Executives on upsell and cross-sell opportunities and turn successful customers into advocates.

Requirements

• 5–7 years of experience in account management, customer success, or a similar customer-facing role in B2B SaaS or cybersecurity.
• Proven ownership of renewal targets with strong gross and net retention results.
• Experience supporting upsell and cross-sell motions with sales teams and managing enterprise stakeholders from practitioners to senior leadership.
• Technical aptitude, a hands-on approach to troubleshooting, and experience improving customer processes, playbooks, or functions.
• Strong communication skills, CRM discipline, accurate forecasting, and effective collaboration across sales, support, technical, and product teams.
• Based in or able to commute to London regularly; willingness to travel within Europe as needed. Fluency in at least one European language in addition to English is required.

Nice to have

• Experience with security or AI/ML tooling customers.
• Experience as an early or founding customer hire at a high-growth Series A–B SaaS company.
• An existing network of enterprise security and AI leaders in the UK and Europe.

Culture & Benefits

• Early-stage environment with responsibility for building and improving customer processes.
• Use AI tools and agents in day-to-day work, including Claude Cowork.
• Focus on solving customer problems, learning through iteration, and acting with momentum.
• Collaborative, respectful culture that encourages direct feedback and meaningful work.
• Opportunity to shape customer operations, product direction, and team culture in EMEA.