Merchant Services Associate (Logistics)

TL;DR

Merchant Services Associate (Logistics): Supporting merchant partners through training, quality assurance, and operational growth with an accent on relationship management and service standards. Focus on analyzing data insights for business growth, managing partner content, and optimizing onboarding processes.

Company

Global logistics platform delivering almost everything in over 500 cities across 30 countries.

What you will do

• Build and maintain strong partner relationships through system training and updates.
• Conduct quality and satisfaction checks to ensure high service standards.
• Analyze and share data insights to drive merchant business growth.
• Manage partner menus and visuals to ensure brand alignment.
• Collaborate with the Development team to resolve urgent cases.
• Develop and share best practices to optimize internal support processes.

Requirements

• Around 1 year of experience in customer support or partner operations.
• Fluent and persuasive written and spoken English and French.
• Ability to thrive in high-performance, high-expectation environments.
• Proactive, entrepreneurial approach to problem-solving.
• Adaptability to rapidly changing market conditions.

Culture & Benefits

• Work in a fast-growing tech scaleup with a startup mindset.
• Opportunity to make a tangible impact on partner success.
• Supportive and inclusive team culture valuing innovation.
• Personal and professional growth opportunities within a global organization.