Senior Account Manager (Commerce)

TL;DR

Senior Account Manager (Commerce): Driving commercial growth and expanding revenue within a portfolio of mid-market to enterprise clients with an accent on strategic boardroom conversations and consultative selling. Focus on translating complex client challenges into digital roadmaps and leading strategic pitches to C-level stakeholders.

Location: Hybrid in Rotterdam, Netherlands

Company

Digital agency helping international brands accelerate digital growth through commerce, data, customer experience, and AI integration.

What you will do

• Grow and protect a portfolio of significant client relationships with annual growth targets of approximately 30% YoY.
• Translate complex client challenges into actionable digital roadmaps and commercial proposals.
• Lead strategic pitches and quarterly reviews in collaboration with strategy, tech, and marketing specialists.
• Research client business models and market opportunities to identify and close expansion signals.
• Manage the full expansion cycle, from initial signal identification to final negotiation.
• Orchestrate internal delivery teams to ensure alignment between client expectations, scope, and goals.

Requirements

• Business fluent Dutch and English.
• 7+ years of experience in account management within a digital agency or IT services environment.
• Proven track record of growing B2B accounts with annual values exceeding €100,000.
• Experience presenting strategic solutions to senior stakeholders and C-level executives.
• Proficiency in pipeline management, forecasting, and using CRM systems like HubSpot.
• Must be based in or able to work in a hybrid setup in Rotterdam, Netherlands.

Nice to have

• Familiarity with commerce, data management, or AI-driven process optimization.
• Experience working with international clients, particularly in the UK market.
• Knowledge of enterprise digital ecosystems and large-scale transformation projects.

Culture & Benefits

• Flexible working hours and hybrid work options.
• 4 weeks of remote work per year from any location.
• Dedicated learning budget and time off for professional development.
• Office perks including lunches, snacks, and drinks.
• Loyalty days (extra vacation after 3 and 6 years) and a 40% discount on commuting products via a bike plan.