Salesforce Helpdesk (Salesforce)

TL;DR

Salesforce Helpdesk (Salesforce): Providing technical support and administration for the internal Salesforce suite with an accent on incident resolution, user management, and reporting. Focus on collaborating with product teams to improve system usability and maintaining high-quality support documentation.

Company

hirify.global is a leading European provider of Payroll & HR services, delivering comprehensive people solutions across the entire employee journey.

What you will do

• Provide end-user support for internal Salesforce systems.
• Investigate and resolve technical issues while maintaining accurate ticket records.
• Manage user access, including setup and deactivation.
• Develop and maintain Salesforce reports, dashboards, and training materials.
• Coordinate with Product Owners and development squads for complex troubleshooting.
• Identify and recommend process improvements to enhance operational efficiency.

Requirements

• Diploma in Information Technology or equivalent experience.
• 1-2 years of experience in an administrative role, preferably as a Salesforce Administrator.
• Proficiency in English and Italian, both written and spoken.
• Knowledge of ITIL principles, specifically incident and problem management.
• Ability to work effectively in an Agile environment.
• Strong analytical and problem-solving skills.

Nice to have

• Salesforce Administrator certification.

Culture & Benefits

• Competitive salary with a flexible personal benefit package.
• Dynamic work environment with flexible hours and remote work options.
• Individual development plans and professional training opportunities.
• Clear pathways for career growth and horizontal knowledge expansion.
• Inclusive culture that values diversity and innovation.