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2 часа назад

Principal Customer Success Manager (Risk Analytics)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Singapore
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Principal Customer Success Manager (Risk Analytics): Driving adoption and value realization of the hirify.global One platform for complex buy-side clients with an accent on risk and portfolio analytics. Focus on building strategic C-level relationships, managing customer success plans, and identifying expansion opportunities to drive ARR growth.

Location: Singapore (Hybrid: 2 days per week in office)

Company

hirify.global is a leading provider of integrated investment management solutions and an independent subsidiary of the Deutsche Börse Group.

What you will do

  • Act as the primary post-sale relationship manager to drive adoption of hirify.global One and deliver business value.
  • Co-create and execute strategic Customer Success Plans to ensure clients reach their business objectives.
  • Identify opportunities for upsell and cross-sell through value engineering and proactive problem-solving.
  • Manage C-level stakeholder relationships and conduct regular Quarterly Business Reviews (QBRs).
  • Coordinate between internal Sales, Product, and Support teams to align platform capabilities with customer needs.
  • Monitor customer health signals and NPS results to mitigate churn and ensure contract renewals.

Requirements

  • Must be based in Singapore to support the hybrid work model.
  • Proven experience in post-sale Customer Success management for complex buy-side clients.
  • Strong expertise in risk analytics, portfolio analytics, or investment risk solutions.
  • Deep understanding of Investment and Asset Management workflows.
  • Experience using customer usage data and health signals to guide customers toward success outcomes.
  • Ability to engage and influence senior stakeholders and C-level executives.

Culture & Benefits

  • Competitive salary, bonus scheme, and pension plan.
  • Global hybrid work policy allowing remote work for three days a week.
  • Flexible working hours to support a healthy work-life balance.
  • People-centered culture focused on skill development, empowerment, and collaboration.

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