Customer Success Manager (Identity Security)

TL;DR

Customer Success Manager (Identity Security): Managing business relationships and ensuring maximum value realization for enterprise clients with an accent on revenue protection, churn prevention, and strategic consulting. Focus on developing customer success plans, mediating technical escalations, and identifying expansion opportunities within the identity security domain.

Location: Remote (Must be based in Singapore)

Company

hirify.global is a global leader in Identity Security, helping Fortune 500 companies manage risk and access governance.

What you will do

• Manage the business relationship for assigned client accounts, focusing on protecting and growing the revenue base.
• Provide thought leadership on best practices for identity management, compliance, and access request management.
• Develop and implement customer success plans outlining business objectives, success metrics, and timelines.
• Act as the primary liaison for technical inquiries and escalations, coordinating with Support, Engineering, and Product Management.
• Identify new opportunities for product expansion to maximize client success and revenue growth.
• Monitor account health and collaborate with internal teams to mitigate renewal risks.

Requirements

• Strong customer-facing and consulting skills with a highly professional demeanor.
• Ability to communicate complex technical details to non-technical and executive audiences.
• Proven ability to build trust-based relationships and drive customer issues to resolution.
• Exceptional organizational skills and the ability to prioritize multiple concurrent tasks.
• Bachelor’s degree or equivalent work experience (technical or master's degree is a plus).
• Must be based in Singapore

Culture & Benefits

• Voted as one of the "best places to work" for 10 consecutive years.
• Structured onboarding process with a clear 30-60-90 day path to success.
• Access to a supportive mentorship program and dedicated onboarding buddies.
• Opportunity to work within a globally expanding company with a strong, innovative culture.
• Commitment to equal opportunity employment and accessibility.