Senior Customer Success Manager (Fintech)

TL;DR

Senior Customer Success Manager (Fintech): Managing a portfolio of strategic accounts to drive retention and expansion within the private equity and venture capital sectors with an accent on product adoption and client value optimization. Focus on conducting business reviews, analyzing usage data to improve adoption, and collaborating with account managers to identify growth opportunities.

Location: Onsite in Singapore. Note: Must be authorized to work in Japan without visa sponsorship.

Company

hirify.global is a leading financial data provider and a Morningstar company specializing in private market insights.

What you will do

• Drive retention and expansion goals for a portfolio of strategic clients through high-touch support.
• Act as a product expert to ensure clients derive maximum value from the PitchBook platform.
• Onboard new clients and conduct tailored training sessions, including in-person sessions.
• Perform formal business reviews to measure renewal probability and client satisfaction.
• Analyze customer health and usage data via Catalyst and Tableau to identify adoption trends.
• Partner with Account Managers to strategize on account growth and retention opportunities.

Requirements

• Fluency in Japanese and English.
• 4+ years of experience in customer success or account management.
• Must be authorized to work in Japan without visa sponsorship now or in the future.
• Bachelor's degree preferred.
• Deep appreciation for the private equity and venture capital marketplace.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Culture & Benefits

• Comprehensive physical, emotional, and social health insurance.
• Financial benefits including retirement contributions (CPF) and a shared ownership employee stock program.
• Generous allotment of vacation, sick, and volunteer days.
• Professional growth via education subsidies and robust industry training programs.
• Collaborative in-office culture with quarterly team-building events.