Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of existing accounts to ensure product adoption and customer satisfaction with an accent on account growth and relationship building. Focus on identifying cross-sell and up-sell opportunities and guiding customers through the product journey.

Location: Hybrid, Singapore. This position is NOT eligible for visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, autonomous patching, and backup for nearly 40,000 customers globally.

What you will do

• Grow individual book of business within a portfolio of existing accounts.
• Serve as the single point of contact to identify and develop cross-sell and up-sell opportunities.
• Proactively engage with accounts to ensure satisfaction and maximize product adoption.
• Analyze customer needs to present tailored solutions that meet their requirements.
• Document activities and forecast opportunities accurately using Salesforce.

Requirements

• Proven track record in achieving and maintaining sales targets.
• Extensive IT knowledge and consultative skills.
• Experience as an Account Manager owning a portfolio of accounts.
• Polished verbal and written communication skills.
• Must be based in Singapore or have valid work authorization; no visa sponsorship provided.

Culture & Benefits

• Hybrid work environment with a focus on work-life balance.
• Free in-office lunches throughout the week.
• Opportunities for professional growth and advancement.
• Access to a renowned training platform for skill development.
• Collaborative and curious international team culture.