Customer Loyalty Specialist (French)

TL;DR

Customer Loyalty Specialist (Banking): Managing client connectivity channels and providing operational support for banking services with an accent on French-speaking client communication. Focus on onboarding, transaction monitoring, and ensuring high service quality through effective collaboration with internal teams.

Location: Onsite in Bucharest, Romania (Dacia One).

Company

hirify.global Romania provides diverse software development, data management, and operational services to ING units worldwide, operating from Bucharest and Cluj-Napoca.

What you will do

• Administer and maintain client connectivity channels including SWIFT, IBP, and EBICS.
• Provide operational support by handling client inquiries via phone and email.
• Coordinate onboarding processes for new clients and ensure proper system setup.
• Monitor client payments, investigations, and transaction processing.
• Perform Know Your Transaction (KYT) controls to ensure compliance with internal policies.
• Collaborate with internal departments to resolve operational issues and maintain data integrity.

Requirements

• Fluent in French (spoken and written).
• Solid knowledge of English.
• Bachelor’s degree or high school diploma with an Economic profile.
• At least one year of operational banking experience in a client-facing role.
• Understanding of banking legislation and related regulations.
• Proficiency in MS Office.

Culture & Benefits

• Highly collaborative and flexible work environment.
• Focus on impactful work and innovative solutions.
• Opportunities to work within a large international banking network.
• Emphasis on constructive feedback and professional growth.