Team Leader Customer Service (French)

TL;DR

Team Leader Customer Service (French): Leading a customer-facing team to manage end-to-end order-to-cash processes with an accent on operational excellence and stakeholder collaboration. Focus on coaching team members, optimizing delivery management, and driving continuous improvement in a cross-functional environment.

Location: Hybrid role based in Romania

Company

hirify.global is a global leader in tire manufacturing and mobility solutions with over 125 years of industry experience.

What you will do

• Lead, coach, and develop a high-performing customer-facing team to ensure accountability and continuous improvement.
• Manage end-to-end order-to-cash operations, including order entry, management, and delivery planning.
• Collaborate with Sales, Supply Chain, and Centre of Excellence teams to resolve complex customer scenarios.
• Drive efficient slot and delivery management to optimize volumes and balance service levels with cost efficiency.
• Monitor team performance against KPIs such as Call Service Level, Delivery Performance, and Claim Resolution.
• Identify process optimization opportunities and contribute to regional or global innovation projects.

Requirements

• Advanced level of French and English required.
• Bachelor’s degree.
• Proven experience in a Team Leader role within a customer-facing environment.
• Advanced proficiency in MS Office, SAP (Order Management & Quality Management), and Power BI.
• Strong leadership, communication, and coaching skills with a customer-centric mindset.
• Ability to work in an international, cross-functional environment.

Nice to have

• Experience in automotive or industrial environments.

Culture & Benefits

• Opportunity to work for a global industry leader with a 125-year history.
• Focus on professional development and career growth.
• Collaborative and inclusive work environment.
• Hybrid work model supporting flexibility.