Principal Genesys Cloud PS Consultant (Contact Center)

TL;DR

Principal Genesys Cloud PS Consultant (Contact Center): Leading the design and implementation of enterprise-grade contact center solutions with an accent on multi-channel customer experience platforms and scalable architectures. Focus on configuring Genesys Cloud environments, building routing strategies, and integrating CRMs to optimize customer journey.

Location: Must have valid authorization to work in the United States (No Visa Sponsorship). Based in Atlanta, GA, or remote within the US.

Company

hirify.global is a global IT services and consulting company focusing on digital transformation for large enterprises.

What you will do

• Serve as the primary technical expert for customers, providing consultancy on Genesys Cloud solutions.
• Lead end-to-end technical design, from facilitating workshops and requirement gathering to producing signed-off documentation.
• Define scalable solution architectures to solve complex business and technical challenges.
• Configure and optimize Genesys Cloud environments to meet operational needs.
• Manage the planning and execution of contact center deployments, migrations, and upgrades.
• Coordinate with internal teams and external vendors as the main escalation point for Genesys matters.

Requirements

• Valid US work authorization is mandatory; no visa sponsorship available.
• 5+ years of experience supporting and optimizing complex, multi-site contact center environments.
• Proven expertise in designing and implementing Genesys Cloud solutions.
• Experience building routing strategies and IVR workflows using Genesys Architect.
• Proficiency in CRM integrations (e.g., Salesforce, MS Dynamics).
• Deep knowledge of SIP infrastructure, including SIP protocol, SBCs, and load balancing.

Nice to have

• Knowledge of Genesys Cloud Workforce Management (WFM).
• Experience conducting training for supervisors, administrators, and architects.
• Experience with CX Cloud from Genesys and Salesforce.

Culture & Benefits

• Comprehensive compensation package including health insurance.
• Relocation program availability.
• Work from anywhere culture offering high flexibility.
• Professional development through certification programs, mentorship, and talent investment.
• Inclusive, multicultural environment with regular team-building events.