Director, Customer Unit Leader (IT Services)

TL;DR

Director, Customer Unit Leader (IT Services): Leading a high-impact portfolio of customer accounts to drive commercial excellence and transformation with an accent on P&L management and C-suite engagement. Focus on activating partner ecosystems, executing multi-year account growth plans, and utilizing AI-driven insights for strategic decision-making.

Location: Sao Paulo, Brazil (Hybrid)

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems that drive advantage for the world's leading businesses.

What you will do

• Drive commercial performance, including signings, revenue growth, and profitability across the customer unit.
• Manage multi-year account planning and lead Return to Growth initiatives.
• Engage directly with C-suite executives to align IT capabilities with industry and regional trends.
• Coach and mentor Customer Partners to excel as trusted advisors and expand hirify.global's scope.
• Leverage AI and data-driven analytics to guide strategy and forecast performance.
• Orchestrate complex ecosystems by aligning cross-functional teams and strategic partners.

Requirements

• Must be based in Sao Paulo, Brazil
• 5+ years of experience running account P&L.
• 5 years of experience managing end-to-end sales processes.
• Proven experience with revenue growth, cost optimization, and profitability risks.
• Deep knowledge of business and technology trends and industry best practices.

Nice to have

• Bachelor's or Master's degree.
• Experience in sales of technical solutions.

Culture & Benefits

• Hybrid-friendly work culture supporting well-being and flexibility.
• Comprehensive "Be Well" programs for financial, mental, physical, and social health.
• Access to professional certifications from Microsoft, Google, and Amazon.
• Culture of empathy, inclusive leadership, and continuous learning.