Order Management Specialist

Location: Poznan, Poland

Company

hirify.global provides data and software services that connect the vehicle lifecycle and protect other important assets, serving approximately 235,000 partners and customers in more than 90 countries.

What you will do

• Receive and validate customer orders in Salesforce after sales signature and approval.
• Create and deliver order confirmations based on agreed terms and individual agreements.
• Check access rights, clarify application access issues, and verify and activate interface setups.
• Manage price changes, price increases, price groups, customer contracts, test accounts, and cancellations.
• Capture customer and contact data in Salesforce and revise agreements placed on hold.
• Support mass updates, customer migrations to new products or platforms, and data verification in test environments.

Requirements

• University degree.
• At least 3 years of experience in order management or customer service.
• Proven experience in order management, data entry, or customer service.
• Fluent German and English at a minimum B2/C1 level are required.
• Knowledge of German billing, taxation, and related legal regulations.
• Fluency in Microsoft Word, PowerPoint, and Excel, with the ability to improve processes and controls.

Nice to have

• Knowledge of an additional foreign language.

Culture & Benefits

• Full-time employment in a global software organization.
• Work in a fast-paced, customer-focused environment.
• Prioritize tasks effectively, work under pressure, and meet deadlines.
• Collaborate on customer migrations, process improvements, and operational controls.