Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of mid-market healthcare technology clients with an accent on driving adoption, net retention, and strategic value realization. Focus on leveraging generative AI tools and data-driven insights to optimize customer engagement and ensure long-term success within the homecare ecosystem.

Location: Must be based in or able to commute to Bloomington, Minnesota (Hybrid)

Salary: $90,000–$105,000

Company

hirify.global is a leading technology platform providing end-to-end homecare solutions that connect patients, providers, and managed care organizations.

What you will do

• Manage the end-to-end lifecycle for a portfolio of up to 80 mid-market customers, from onboarding to renewal.
• Develop strategic relationships with executive stakeholders to ensure alignment with business objectives.
• Monitor customer health and proactively identify risks to demonstrate ROI and value.
• Collaborate with sales teams to identify and nurture expansion opportunities.
• Lead business reviews and strategic discussions to influence senior client leadership.
• Utilize generative AI and prompt engineering to enhance engagement and internal processes.

Requirements

• Must be based in or able to commute to Bloomington, Minnesota.
• 3+ years of experience in Customer Success or Account Management within the enterprise SaaS industry.
• Proven ability to manage a large portfolio and drive net retention.
• Proficiency with CRM systems like Salesforce and Customer Success platforms like Gainsight.
• Extensive hands-on experience with generative AI tools and prompt engineering.
• Strong analytical skills and executive presence.

Nice to have

• Previous experience in the healthcare technology sector.
• Familiarity with Medicaid programs.

Culture & Benefits

• Competitive health plans and company-sponsored programs.
• 401K retirement program with company match.
• Paid time-off and company-paid holidays.
• Collaborative environment focused on transforming the healthcare space.