Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving product adoption, customer retention, and revenue expansion for a portfolio of high-impact government clients with an accent on strategic account management and cross-functional leadership. Focus on building trust-based executive relationships, analyzing usage data to identify growth opportunities, and aligning platform solutions with complex public sector priorities.

Location: On-site in San Francisco, CA

Salary: $145,000 – $180,000

Company

hirify.global is a leading provider of AI and ERP solutions for local and state governments, dedicated to powering more effective and accountable public service.

What you will do

• Develop and execute comprehensive customer success plans to drive adoption and expansion.
• Cultivate trust-based relationships with executive sponsors and operational leaders.
• Lead strategic initiatives including business reviews, account planning, and health assessments.
• Partner with Sales and Product teams to surface customer insights and influence roadmap decisions.
• Design and execute engagement programs like workshops and webinars to foster community.
• Analyze customer usage data and business outcomes to provide actionable insights.

Requirements

• Bachelor’s degree in Business, Public Administration, or a related field.
• Minimum of 5 years of experience in customer success or strategic client-facing roles within the SaaS industry.
• Proven success managing large accounts, reducing churn, and driving revenue growth.
• Strong executive presence and ability to influence senior stakeholders.
• Proficiency in CRM software such as Salesforce, Gainsight, or Gong.
• Willingness and ability to travel 25–30% of the time.

Culture & Benefits

• Comprehensive healthcare options for individuals and families.
• 401(k) with company match.
• Flexible vacation policy and paid company holidays.
• Paid parental leave, wellness stipends, and HSA contributions.
• Professional development and growth opportunities.
• Collaborative office environment with weekly catered lunches.