Enterprise Customer Success Manager (Salesforce)

TL;DR

Enterprise Customer Success Manager (Salesforce): Managing a portfolio of enterprise legal clients to drive platform adoption and retention with an accent on Salesforce expertise and technical solutioning. Focus on diagnosing client needs, developing remediation plans for at-risk accounts, and ensuring long-term success through strategic partnership.

Location: Must be based in the USA (Remote with occasional travel to NYC headquarters).

Salary: $100,000–$120,000

Company

A fast-growing legal technology company providing an all-in-one operating platform for law firms and legal departments.

What you will do

• Manage a portfolio of 12-16 enterprise accounts to ensure retention and contract renewal.
• Provide expert guidance on hirify.global and Salesforce to drive platform adoption.
• Lead goal-setting sessions and support implementation teams during client launches.
• Monitor customer health and develop remediation plans for at-risk accounts.
• Coordinate internal and partner resources to identify expansion opportunities.
• Document success stories and maintain high levels of customer satisfaction.

Requirements

• Must be based in the USA.
• 4+ years of experience as a Customer Success Manager, ideally with a SaaS product.
• 7+ years of experience in direct customer-facing roles.
• Demonstrable technical aptitude with Salesforce Admin tasks (flows, reports, formulas).
• Bachelor’s degree.
• Excellent communication and presentation skills for key stakeholders.

Nice to have

• Salesforce Admin Certification.

Culture & Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits package.
• Opportunity to work at a high-growth company recognized by Inc. 5000 and Deloitte Fast 500.
• Collaborative environment focused on legal innovation.