Commercial Customer Growth Account Manager

TL;DR

Commercial Customer Growth Account Manager: Managing post-sale customer relationships to drive adoption, renewals, and expansion within enterprise accounts with an accent on product utilization and strategic success planning. Focus on navigating complex organizations, identifying new use cases, and ensuring high retention rates for a portfolio of 80+ customers.

Location: Must be based in Manila, Philippines (Hybrid work arrangement).

Company

hirify.global is a global leader in AI-based continuous testing and quality engineering, providing automated, codeless solutions for DevOps and enterprise applications.

What you will do

• Serve as the primary post-sale point of contact for assigned customer accounts.
• Develop and execute shared success plans to align product capabilities with customer business goals.
• Drive account expansion by identifying new use cases and cross-selling opportunities.
• Manage the full renewal process, including negotiation and timely processing.
• Monitor product utilization and proactively address at-risk accounts to ensure retention.
• Collaborate with internal teams like Engineering, Support, and Professional Services to resolve escalations.

Requirements

• Proven experience in account management or customer success within a software/SaaS environment.
• Ability to manage a portfolio of 80+ customers effectively.
• Strong negotiation skills with a focus on renewals and expansion.
• Ability to build relationships with stakeholders ranging from end-users to executives.
• Must be based in Manila, Philippines and able to work in a hybrid environment.

Culture & Benefits

• Market competitive compensation and benefits package.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement in a collaborative, digital-first environment.
• Opportunity to work with a market leader in model-based automation testing.
• Commitment to diversity, inclusion, and continuous learning.