Associate Technical Account Manager (Cybersecurity)

TL;DR

Associate Technical Account Manager (Cybersecurity): Providing technical guidance and support to customers to ensure product adoption and health with an accent on onboarding, health checks, and issue escalation. Focus on managing renewal risks, collaborating with sales teams, and solving complex technical problems within Windows environments.

Location: Remote (Mexico)

Company

hirify.global is a global leader in cybersecurity that protects organizations using an advanced AI-native platform to stop breaches.

What you will do

• Serve as the primary technical contact for customers and augment support teams.
• Manage the onboarding process and perform quarterly health checks and business reviews.
• Participate in the TAM on-call rotation to handle customer inquiries and case escalations.
• Collaborate with development engineers and use internal tools to provide effective technical solutions.
• Identify and remediate renewal risks in coordination with sales teams to ensure successful upsells.
• Drive support cases to ensure issues are resolved in a timely manner.

Requirements

• Bachelor’s Degree or equivalent professional experience.
• Professional fluency in English.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Must be based in Mexico.
• Strong problem-solving and communication skills with a commitment to customer success.

Nice to have

• Bachelor’s Degree in a related technical field.
• 1+ years of experience in Customer Success, Support, or Technical Account Management within a SaaS organization.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Inclusive culture with Employee Networks and volunteer opportunities.