Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Owning the post-sale customer relationship and technical success for a developer-focused security platform with an accent on onboarding, integration, and troubleshooting. Focus on driving product adoption, resolving complex technical issues, and acting as the primary technical advisor for enterprise customers.

Location: Must be based in the United States

Company

hirify.global helps developers and security teams ship faster by providing tools to safely find, audit, and manage open-source code.

What you will do

• Own the post-sale relationship as the primary technical advisor and point of contact for enterprise customers.
• Lead technical onboarding and configure hirify.global across CI/CD systems, build pipelines, and IDEs.
• Investigate and resolve integration, configuration, and compatibility issues directly.
• Conduct Quarterly Business Reviews and build measurable success plans to drive product adoption.
• Translate complex product capabilities into developer-friendly guidance and architecture reviews.
• Provide field intelligence and technical feedback to the Product and Engineering teams.

Requirements

• 6+ years in a technical customer-facing role such as Solutions Engineer, TAM, or Support Engineer.
• 2+ years of experience as a dedicated point of contact for customer success and health checks.
• Background in application security, DevSecOps, or open-source ecosystems.
• Proficiency in reading and reasoning about code (JavaScript, Python, TypeScript).
• Experience with developer tooling, CI/CD platforms, APIs, and SaaS integration patterns.
• Must be based in the United States and willing to travel for team off-sites.

Nice to have

• Experience with SCA, dependency management, or security scanning tools.
• Contributions to open-source projects.

Culture & Benefits

• Market competitive salary bands and meaningful equity program.
• Comprehensive health benefits with 99% coverage for you and your family.
• Flexible time-off, holidays, and winter shutdown.
• Paid parental leave.
• Remote-first culture with quarterly team off-sites.

Hiring process

• Informational call with Talent team.
• Virtual interviews with Head of Customer Engineering and a peer.
• Presentation and final interview with the Founder & CEO.