Senior Director, Professional Services

TL;DR

Senior Director, Professional Services: Lead Sales and Delivery for Professional Services engagements, driving adoption and growth at key customers with an accent on complex enterprise delivery, transformation outcomes, and revenue generation. Focus on building a proactive, programmatic, customer-centric execution culture while managing project resources, profitability, and senior stakeholder relationships.

Location: Vimercate, Italy (based in Milan)

Salary: 184,100.00 - 238,200.00

Company

hirify.global provides an AI-powered Experience Orchestration platform (hirify.global Cloud) for customer and employee experience.

What you will do

• Shape and oversee a portfolio of large, complex engagements and transformation programs, ensuring quality, timelines, budget, and client satisfaction.
• Own senior client relationships and act as a trusted advisor to executive stakeholders.
• Lead Professional Services business development: plan strategy, identify opportunities, negotiate and close deals, and support renewals and expansion.
• Drive adoption and growth at key customers in the region, including transformation roadmaps that deliver incremental value.
• Manage people and operations: lead Project Managers and Services Engagement Directors, hire/develop/retain talent, and ensure performance management.
• Run operational and financial management: bookings/orders, profitability goals, forecasts, escalation handling, and risk mitigation.

Requirements

• 10+ years of relevant IT consulting experience and 8+ years in supervisory/leadership roles.
• Strong technology consulting background with experience leading high-performing teams and delivering value to customers.
• Experience in SaaS organizations and working with cloud technologies, AI solutions, digital transformation, and agile delivery methodologies (desirable).
• Proven IT project management experience, including budgeting for complex solutions.
• Excellent written and verbal communication skills in Italian (local language), Spanish, and English.
• Ability to travel regularly (up to 50%) to visit team and customers within the region and occasionally for internal global events.

Culture & Benefits

• Market-aligned compensation package with commission bonus opportunities.
• Customer-centric, proactive execution culture with ownership of delivery outcomes.
• Collaboration across Sales, Product, Operations, Product Support, and Education functions.
• Training and development focus for team performance and continuous learning.