Principal Customer Service Engineer (FEA)

TL;DR

Principal Customer Service Engineer (FEA): Leading delivery of advanced simulation consulting projects and presales activities with an accent on FEA workflows, nonlinear analysis, and technical client engagement. Focus on solving complex engineering challenges across aerospace, automotive, and medical sectors while mentoring the engineering team.

Location: Must be a U.S. Citizen or Green Card holder, based in Livonia, MI.

Salary: $92,400–$171,600

Company

hirify.global is a global leader in electronic design and computational software, providing advanced simulation and analysis solutions for complex engineering industries.

What you will do

• Lead delivery of FEA-based engineering consulting projects across multiple industries.
• Develop end-to-end simulation workflows tailored to specific customer requirements.
• Perform advanced analyses including linear/nonlinear stress, thermal, and dynamic simulations.
• Prepare technical reports and deliver results presentations to customers.
• Support presales activities, including discovery calls, technical reviews, and solution proposals.
• Mentor and support other members of the Customer Service Engineering team.

Requirements

• U.S. Citizen or Green Card holder.
• BS in Mechanical Engineering or equivalent discipline.
• Minimum 7-10 years of professional experience with Multiphysics CAE tools (e.g., Nastran, Ansys, Abaqus).
• Strong experience managing multiple technical projects independently.
• Proficiency in programming/scripting, including Python.
• Experience with APIs, scripting, and data formats (XML, JSON).

Nice to have

• MS in Mechanical Engineering or equivalent.
• Active or prior security clearance.
• Background in aerospace analysis and qualification workflows.
• Expertise in advanced analysis areas such as implicit/explicit nonlinear FEA, multibody dynamics, or composite modeling.
• Experience with MSC or BETA CAE software suites.
• Interest or experience in AI-driven workflow automation.

Culture & Benefits

• Comprehensive medical, dental, and vision plan options.
• 401(k) plan with employer match.
• Employee stock purchase plan.
• Paid vacation and paid holidays.
• Opportunity to work on high-impact projects across diverse engineering industries.